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QTS 5.0.x

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Enabling Remote Support

  1. Open Helpdesk.
  2. Go to Remote Support.
  3. Specify your ticket ID.
  4. Specify your email address.
  5. Click Enable Remote Support.

    The QNAP Helpdesk Terms of Service window appears.

  6. Accept the terms of service.
    1. Click I agree to these Terms of Service.
    2. Click Agree.

      The Enable Remote Support window appears.


      Enable Remote Support is only required when you enable the feature for the first time.

  7. Click Confirm.

    Helpdesk creates a private key and temporary account.