2-step Verification
2-step verification enhances the security of user accounts. When the feature is enabled, users are required to specify a six-digit security code in addition to the account credentials during the login process.
To use 2-step verification, you must install an authenticator application on your mobile device. The application must implement verification services using the Time-based One-time Password Algorithm (TOTP). QTS supports Google Authenticator (for Android, iOS, and BlackBerry) and Authenticator (for Windows Phone).
Enabling 2-step Verification
When enabling 2-step verification, you will be logged out of all applications, browsers, and devices where you have logged in with your account. You will have to log in again after completing this setting.
Logging in to QTS Using 2-step Verification
Disabling 2-step Verification
We recommend enabling 2-step verification to ensure your data and device security. However, you can disable 2-step verification if you or other users are locked out of your accounts.
When disabling 2-step verification, you will be logged out of all applications, browsers, and devices where you have logged in with your account. You will have to log in again after completing the setting.
Situation |
User Action |
Steps |
---|---|---|
Users are locked out of their accounts. |
Administrators can disable 2-step verification from the Control Panel. |
|
An administrator is locked out and no other administrators can access the account. |
An administrator must restore the factory settings. |
Press the RESET button on the back of the NAS for three seconds. The NAS restores the default administrator password and network settings. Note:
For information on the default admin password, see Backup/Restore. Warning:
Do not press the RESET button for too long. Pressing the RESET button for 10 seconds restores the system default settings and deletes all users, user groups, and shared folders previously created. Nevertheless, the user data stored on the disks will be retained. |
Enforcing 2-step Verification
To ensure account and data security, administrators can enforce 2-step verification on specific users or groups. Once 2-step verification is enforced, users must complete the verification setup upon their next login before proceeding to any other operations.