Submitting a Ticket
You can submit a Helpdesk ticket to receive support from QNAP. Helpdesk automatically collects and attaches device system information and system logs to your request to help the QNAP technical support team identify and troubleshoot potential issues.
- Open Helpdesk.
- Go to Help Request.
- Sign in with your QNAP ID.
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Specify the ticket
details.
Fields
User Actions
Subject
Specify the subject.
Issue Category
Select an issue category, and then select an issue.
Issue Type
Select an issue type.
Operating System
Select an operating system.
Description
Specify a short description for each issue.
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Upload the attachments.
- Optional: Select I am allowing QNAP Support to access my system logs.
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Upload screenshots or other related files.
Note:
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You can upload up to 8 attachments, including system logs.
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Each file must be less than 5 MB.
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Specify the following information.
Fields
User Actions
Your Email Address
Specify your email address.
Phone number
Specify your phone number.
Customer type
Select a customer type.
Company name
Specify your company name.
Note:This field only appears when you select Business User as the Customer type.
Your timezone
Select a timezone.
Apply the changes to my profile in QNAP Account
Click to apply your profile changes in QNAP Account.
First name
Specify your first name.
Last name
Specify your last name.
Your location
Select a location.
- Optional: Select Apply the changes to my profile in QNAP Account.
- Click Submit.