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QuTS hero 5.0.x

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Contents

About QuTS hero

What's New in QuTS hero

QuTS hero Initialization

Initializing QuTS hero Using Qfinder Pro

Initializing QuTS hero Using the Cloud Installation Website

Accessing the NAS Using a Browser

Accessing the NAS Using Qfinder Pro

Accessing the NAS Using Qmanager

2-step Verification

Enabling 2-step Verification

Logging in to QuTS hero Using 2-step Verification

Disabling 2-step Verification

Enforcing 2-step Verification

QuTS hero Navigation

Application Management

Support and Other Resources

Getting Started

Backing Up Data

Configuring Privilege Settings

Setting Up Remote Access

Acquiring Apps and Licenses

Securing the NAS

System Settings

General Settings

Configuring System Administration Settings

Configuring Time Settings

Configuring Daylight Saving Time

Configuring Codepage Settings

Configuring Region Settings

Configuring the Login Screen

Configuring Console Management

Configuring the Allow/Deny List

Configuring IP Access Protection

Configuring Account Access Protection

SSL Certificate & Private Key

Replacing the Server Certificate

Downloading the Server Certificate

Managing a Root Certificate

Configuring the Password Policy

Configuring General Hardware Settings

Configuring Audio Alert Settings

Configuring the Backup Battery Unit (BBU) Settings

Configuring Smart Fan Settings

Configuring Hardware Resource Settings

Viewing SR-IOV Device Settings

Configuring EuP Mode

Wake-on-LAN (WOL)

Enabling or Disabling Wake-on-LAN (WOL)

Configuring the Power Recovery Settings

Configuring the Power Schedule

Firmware Update

Firmware Update Requirements

Checking for Updates

Updating the Firmware Automatically

Updating the Firmware Manually

Updating the Firmware Using Qfinder Pro

Backing Up System Settings

Restoring System Settings

System Reset and Restore to Factory Default

External Device

Uninterruptible Power Supply (UPS)

NAS Behavior During a Power Outage

Configuring the UPS Settings

Configuring USB Settings

Resource Monitor

Privilege Settings

Default Administrator Account

Creating an Administrator Account

Disabling a Default Administrator Account

Creating a Local User

Creating Multiple Users

User Account Lists

Creating a TXT User File

Creating a CSV User File

Importing Users

Exporting Users

Modifying User Account Information

Enabling Home Folders

Default User Groups

Creating a User Group

Modifying User Group Information

Deleting User Groups

Default Shared Folders

Restoring Default Shared Folders

Creating a Shared Folder

Editing Shared Folder Properties

Refreshing a Shared Folder

Removing Shared Folders

ISO Shared Folders

Mounting an ISO File as a Shared Folder

Shared Folder Permissions

Editing Shared Folder Permissions

Conflicts in Shared Folder Permissions

Folder Aggregation

Creating a Portal Folder

Modifying Portal Folder Information

Deleting Portal Folders

Importing Folder Trees

Exporting Folder Trees

Shared Folder Encryption

Unlocking a Shared Folder

Configuring Encryption Settings

Shared Folder Access

Mapping a Shared Folder on a Windows Computer

Mounting a Shared Folder on a Mac Computer

Mounting a Shared Folder on a Linux Computer

Enabling Quotas

Editing Quota Settings

Exporting Quota Settings

Quota Conflicts

Domain Security

Active Directory (AD) Authentication

Configuring AD Authentication Using the Quick Configuration Wizard

Configuring AD Authentication Manually

AD Server and Domain Names

Enabling Trusted Domain Authentication

Azure Active Directory Single Sign-On (SSO)

Enabling Azure AD Single-Sign-On

LDAP Authentication

Configuring LDAP Authentication

LDAP Authentication Options

AD and LDAP Management

Managing AD and LDAP Users

Managing AD and LDAP User Groups

Domain Controller

Enabling a Domain Controller

Resetting a Domain Controller

Default Domain User Accounts

Creating a Domain User

Creating Multiple Domain Users

Domain User Account Lists

Creating a TXT Domain User File

Creating a CSV Domain User File

Batch Importing Domain Users

Modifying Domain User Account Information

Deleting Domain Users

Domain User Groups

Default Domain User Groups

Creating a Domain User Group

Editing Domain User Groups

Deleting Domain User Groups

Creating a Computer Account

Modifying Computer Account Information

Editing Computer Account Shared Folder Permissions

Deleting Computer Accounts

Modifying DNS Settings

Deleting Domains or Records

Back Up/Restore

Backing Up Domain Controllers

Restoring Domain Controllers

Enabling Antivirus

Scanning Shared Folders

Managing Scan Jobs

Managing Reported Scan Jobs

Managing Quarantined Files

Enabling the LDAP Server

MariaDB Server Requirements

Configuring the MariaDB Database

Enabling or Disabling the MariaDB Server

Managing the MariaDB Account and Database

Modifying the TCP/IP Network Settings

Enabling the TFTP Server

Enabling the NTP Server

About File Station

System Requirements

File Station User Interface

Supported File Formats

File and Folder Operations

Uploading Files and Folders

Downloading Files and Folders

Viewing File or Folder Properties

Modifying File or Folder Permissions

Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension

Opening a Text File Using Text Editor

Viewing a File in Google Docs

Viewing a File in Microsoft Office Online

Opening Image Files Using Image2PDF

Viewing Storage Information

Viewing Qsync Folders

Managing Share Links

Viewing Files and Folders Shared with Me

Sorting Files and Folders

Copying Files and Folders

Moving Files and Folders

Renaming Files or Folders

Compressing Files and Folders

Extracting Compressed Files or Folders

Deleting a File

Restoring a Deleted File

Encrypting Files

Decrypting Files

Mounting an ISO File

Unmounting an ISO File

Creating a Folder

Creating a Desktop Shortcut

Adding a Folder to Favorites

Removing a Folder from Favorites

Sharing a File or Folder by Email

Sharing a File or Folder on a Social Network

Sharing a File or Folder Using Share Links

Sharing a File or Folder with a NAS User

Creating a Shared Folder

Sharing Space with a New User

Locking or Unlocking an Encrypted Shared Folder

Playing an Audio File

Playing a Video File

Playing a Video File Using CAYIN MediaSign Player

Opening a 360-degree Image or Video File

Streaming to a Network Media Player

Adding a File or Folder to the Transcoding Folder

Canceling or Deleting Transcoding

Viewing Transcode Information

Keeping a Folder or a File in Reserved Cache

Converting Apple iWork Files to Microsoft Office Files

Removing a Folder from Reserved Cache

File Station Searches

Searching for Files and Folders

Using Advanced Search to Search for Files and Folders

Using the Smart File Filter to Search for Files and Folders

Removing Background Tasks

Modifying General Settings

Modifying File Transfer Settings

Modifying Multimedia Settings

Modifying Document Settings

Modifying File Operations Settings

Modifying Third-party Service Settings

Storage & Snapshots

QNAP Flexible Storage Architecture

Global Settings

Storage Global Settings

Disk Health Global Settings

Snapshot Global Settings

Disk Management

Disk Information

Disk Health Information

Disk Performance Tests

Testing Disk Performance Manually

Testing Disk Performance on a Schedule

Securely Erasing a Disk

The System Pool

Creating a Storage Pool

Storage Pool Management

Storage Pool Status

Deleting a Storage Pool

Scrubbing a Storage Pool

Configuring a Storage Pool Space Alert

Configuring Storage Pool Over-Provisioning

Configuring Storage Pool Resync Priority

Storage Pool Expansion

Expanding a Storage Pool By Adding a New RAID Group

Expanding a Storage Pool by Replacing Disks in a RAID Group

Storage Pool Migration

Storage Pool Migration Requirements

Migrating a Storage Pool to a New NAS

Creating a Shared Folder

Shared Folder Management

Shared Folder Actions

Managing Shared Folder Encryption

Deleting a Shared Folder

Expanding a Shared Folder

Shrinking a Shared Folder

Configuring a Shared Folder Space Alert

Configuring Compression and Deduplication

Viewing Data Reduction Statistics

RAID Group Status

RAID Disk Failure Protection

Configuring an Enclosure Spare Disk

Recovering a RAID Group

Self-Encrypting Drives (SEDs)

Creating a SED Secure Storage Pool

SED Storage Pool Actions

Removing a Locked SED Storage Pool

Erasing a Disk Using SED Erase

Expansion Units

Expansion Unit Actions

Expansion Unit Recovery

QNAP External RAID Devices

About QNAP External RAID Devices

QNAP External RAID Device Types

Storage Configuration

Creating a Storage Pool on a RAID Enclosure

Creating a Storage Pool on a Drive Adapter

Configuring a RAID Enclosure as an External Storage Device

QuTS hero External RAID Management

Migrating an External RAID Enclosure in NAS Storage Mode

Manually Updating External RAID Device Firmware in QuTS hero

Configuring a Spare Disk

External RAID Device Health

The Autoplay Menu

QNAP JBOD Enclosures

About QNAP JBOD Enclosures

QNAP JBOD Enclosure Types

QuTS hero JBOD Management

Updating JBOD Enclosure Firmware in QuTS hero

Snapshot Storage Limitations

Snapshot Creation

Taking a Snapshot

Configuring a Snapshot Schedule

Snapshot Management

Configuring a Snapshot Retention Policy

Configuring Pool Guaranteed Snapshot Space

Deleting Snapshots

Snapshot Data Recovery

Restoring Files and Folders from a Snapshot

Reverting a Shared Folder

Reverting a LUN

Restoring Files and Folders using Windows Previous Versions

Regular Clone and Instant Clone

Cloning a Shared Folder

Cloning a Block-Based LUN

Snapshot Replica

Protection Levels

Snapshot Replica Requirements

Creating a Snapshot Replica Job

Snapshot Replica Management

Snapshot Replica Job Actions

Snapshot Replica Options

Data Recovery on a Source NAS

Restoring Files and Folders from a Remote Snapshot

Reverting a Shared Folder Using a Remote Snapshot

Reverting a LUN Using a Remote Snapshot

Cloning a Shared Folder from a Remote Snapshot

Cloning a Block-Based LUN from a Remote Snapshot

Data Recovery on a Destination NAS

Restoring Files and Folders from a Snapshot Vault

Cloning a Shared Folder from a Snapshot Vault

Cloning a Block-Based LUN from a Snapshot Vault

QNAP Snapshot Agent

Snapshot Agent Server List

Cache Acceleration

Cache Acceleration Requirements

Creating the SSD Cache

Configuring SSD Cache Disks

Configuring Cached Storage

Removing the SSD Cache

External Storage

External Storage Device Actions

External Storage Partition Actions

Formatting an External Storage Disk or Partition

Remote Disk Limitations

Adding a Remote Disk

Remote Disk Actions

VJBOD (Virtual JBOD)

VJBOD Requirements

VJBOD Limitations

VJBOD Automatic Reconnection

Creating a VJBOD Disk from a New LUN

Creating a VJBOD Disk from an Existing LUN

VJBOD Management

Virtual JBOD Overview

VJBOD Disk Actions

Moving a VJBOD Disk to Another QNAP NAS

Installing VJBOD Cloud

VJBOD Cloud Volume and LUN Creation

Creating a VJBOD Cloud Volume

Creating a VJBOD Cloud LUN

Reattaching an Existing VJBOD Cloud Volume

Reattaching an Existing VJBOD Cloud LUN

Connecting to a VJBOD Cloud Service

VJBOD Cloud Management

Volume/LUN Connection Status

Volume/LUN Connection Actions

Recovering a VJBOD Cloud Volume or LUN

Transfer Resources

Transfer Resource Allocation

Transfer Resource Usage Guidelines

Configuring Total Transfer Resources

Configuring Transfer Resources for a Volume or LUN

VJBOD Cloud Licensing Overview

Purchasing VJBOD Cloud Licenses

SnapSync Requirements

SnapSync Restrictions

SnapSync Job Creation

Creating a SnapSync Job to a Remote NAS

Creating a SnapSync Job from a Remote NAS

SnapSync Management

SnapSync Settings

SnapSync Job Actions

Scheduled SnapSync Job Status

Real-Time SnapSync Job Status

SnapSync Data Status

Running a SnapSync Performance Test

iSCSI & Fibre Channel

iSCSI Storage Limits

Fibre Channel Storage Limits

iSCSI & Fibre Channel Global Settings

Creating a Block-Based LUN

Managing LUN Encryption

LUN Import/Export

Creating a LUN Export Job

Importing a LUN from an Image File

LUN Import/Export Job Actions

LUN Import/Export Job Status

Getting Started with iSCSI

iSCSI Performance Optimization

Creating an iSCSI Target

Editing iSCSI Target Settings

Binding an iSCSI Target to a Network Interface

iSCSI Target Actions

iSCSI Target Status

iSCSI LUN Management

Mapping a LUN to an iSCSI Target

Changing the Target of an iSCSI LUN

iSCSI LUN Actions

iSCSI LUN Status

iSCSI Access Control List

Adding an iSCSI LUN Masking Policy

Editing an iSCSI LUN Masking Policy

Deleting an iSCSI LUN Masking Policy

iSCSI Target Authorization

Configuring an iSCSI Target's Authorized Initiators List

Enabling iSCSI Target Authorization

Disabling iSCSI Target Authorization

Fibre Channel Ports

Fibre Channel Port Groups

Creating a Fibre Channel Port Group

Mapping a LUN to a Fibre Channel Port Group

Configuring Fibre Channel Port Binding

Fibre Channel Port Actions

Fibre Channel Port Status

Fibre Channel Storage

Masking a LUN from Fibre Channel Initiators

Fibre Channel LUN Actions

Fibre Channel LUN Status

Fibre Channel WWPN Aliases

Configuring a WWPN Alias

Removing a WWPN Alias

Exporting a List of WWPN Aliases

Importing a List of WWPN Aliases

ZFS Pool Profiling Tool

Installing ZFS Pool Profiling Tool

Storage Pool Over-Provisioning

Creating a Storage Pool Over-Provisioning Test

Network & Virtual Switch

About Network & Virtual Switch

Parts of the User Interface

Basic Network Adapter Configuration

Configuring IPv4 Settings

Configuring IPv6 Settings

Configuring the System Default Gateway

Configuring Static Route Settings

IP Addressing Services Configuration

Configuring DNS Server Settings

Configuring DHCP Server Settings

Adding DHCP Clients to a DHCP Server

Configuring RADVD Server Settings

Configuring DDNS Service Settings

LAN Switching Configuration

Configuring VLAN Settings

Configuring Port Trunking Settings

Virtual Switch Configuration

Creating a Virtual Switch in Basic Mode

Creating a Virtual Switch in Advanced Mode

Creating a Virtual Switch in Software-defined Switch Mode

Network Policies Configuration

Wireless Network Configuration

Adding a Wireless Network

Connecting to a Wireless Network

Understanding the Wireless Connection Messages

Accessing the Wireless Access Point (AP) Settings

USB QuickAccess Configuration

Enabling USB QuickAccess

Configuring the USB QuickAccess IP address

Configuring USB QuickAccess Authentication

Updating the Firmware of a Network Expansion Card

Network & File Services

About Network & File Services

QNAP Service Ports

Configuring Network Access Settings

Configuring Service Binding Settings

Configuring Proxy Server Settings

Configuring Reverse Proxy Rule Settings

Modifying Reverse Proxy Rules

Configuring Network Protocol Settings

Configuring Telnet Connections

Configuring SSH Connections

Editing SSH Access Permissions

Configuring SNMP Settings

Downloading the SNMP MIB

Configuring File Sharing Protocol Settings

Configuring Samba (Microsoft Networking) Settings

Configuring AFP (Apple Networking) Settings

Configuring NFS Service Settings

Accessing FTP (QuFTP Service) Settings

Configuring WebDAV Settings

Mounting a Shared Folder using WebDAV on Windows

Troubleshooting WebDAV Connectivity Issues on Windows

Mounting a Shared Folder Using WebDAV on Mac

Enabling Service Discovery Settings

Network Recycle Bin Management

Configuring the Network Recycle Bin

Deleting All Files in the Network Recycle Bin

Restricting Access to the Network Recycle Bin

Getting Started

Creating a QNAP ID

Registering a Device to myQNAPcloud

Installing myQNAPcloud Link

Configuring UPnP Port Forwarding

Configuring DDNS Settings

Restarting DDNS Service

Configuring Published Services

Enabling myQNAPcloud Link

Configuring Device Access Controls

Installing an SSL Certificate

Viewing App Information

Buying an App License

Installing an App from App Center

Installing an App Manually

Updating an App

Batch Updating Multiple Apps

Enabling or Disabling an App

Migrating an App

Granting or Denying User Access to an App

Uninstalling an App

App Center Settings

Adding an App Repository

Configuring App Update Settings

Digital Signatures

Enabling Installation of Apps without Digital Signatures

About QNAP Licenses

License Portals and Utility

Buying a License Using QNAP ID

License Activation

Activating a License Using QNAP ID

Activating a License Using a License Key

Activating a License Using a Product Key or PAK

Activating a License Offline

License Deactivation

Deactivating a License Using QNAP ID

Deactivating a License Offline

License Extension

Extending a License Using QNAP ID

Extending a License Offline Using an Unused License

Extending a License Offline Using a Product Key

Upgrading a License

Viewing License Information

Recovering Licenses

Transferring a License to the New QNAP License Server

Deleting a License

HybridDesk Station (HD Station)

Installing HD Station

Configuring HD Station

HD Station Applications

Using HD Player in HD Station

DLNA Media Server

Enabling DLNA Media Server

Configuring DLNA Media Server

Media Streaming Add-on

Configuring General Settings

Configuring Browsing Settings

Configuring Media Receivers

Multimedia Console

Content Management

Editing Content Sources

Indexing Multimedia Content

Thumbnail Generation

Configuring Status

Configuring Schedule

Configuring Advanced Settings

Managing Transcoding Tasks

Background Transcoding

On-the-fly Transcoding

Configuring Transcoding Resources

Configuring Background Transcoding Settings

Configuring Background Transcoding Folders

Multimedia App Suite

Configuring Multimedia Apps and Services

Configuring Multimedia App Permissions

Monitoring Logs

Local Device Logs

Local Event Logs

Local Access Logs

Creating a Custom Filter Tab for Local Device Logs

Creating a Custom Filter Tab for Local Event Logs

Creating a Custom Filter Tab for Local Access Logs

Local Log Settings

Configuring Event Log Settings

Configuring Access Log Settings

Configuring a Display Style

Removing Event Indicators

Configuring Log Sender Settings

Configuring Log Reciever Settings

Configuring Log Receiver General Settings

Log Filter Configurations

Viewing and Managing Remote Logs

Managing Event Logs on the Log Receiver

Managing Access Logs on the Log Receiver

Logging in a Sender Device

Creating a Custom Filter Tab for Event Logs on a Sender Device

Creating a Custom Filter Tab for Access Logs on a Sender Device

Configuring Event Indicators on the Sender Device

Notification Settings

Configuring Notification Rule Settings

Adding a Log Filter

Editing a Log Filter

Removing a Log Filter

Notification Center

About Notification Center

Parts of the User Interface

Managing Notification Queue and History

Service Account and Device Pairing

Email Notifications

Configuring an Email Notification Server

Configuring an Email Server Account Using Browser Station

SMS Notifications

Configuring an SMS Notification

Instant Messaging Notifications

Pairing Notification Center with Skype

Push Notifications

Pairing Notification Center with a Mobile Device

Pairing Notification Center with a Web Browser

System Notification Rules

Managing Event Notification Rules

Creating an Event Notification Rule

Managing Alert Notification Rules

Creating an Alert Notification Rule

Enabling Send Notification Data to QNAP

Disabling Send Notification Data to QNAP

Global Notification Settings

Malware Remover

About Malware Remover

Running a Malware Scan

Running a Scheduled Scan

Configuring Malware Remover

Configuring Settings

Submitting a Ticket

Enabling Remote Support

Extending Remote Support

Disabling Remote Support

Diagnostic Tool

Downloading Logs

Performing an HDD Standby Test

Performing an HDD Stress Test

Console Management

Enabling Secure Shell (SSH)

Enabling SSH on the NAS

Enabling SSH on the NAS Using Qfinder Pro

Accessing Console Management

Accessing Console Management from Windows

Accessing Console Management from Mac

Logging In to Console Management

Managing Existing Applications

Activating or Deactivating a License

Sorting and Filtering System Logs

Showing Network Settings

Restoring or Reinitializing the Device

Rebooting the NAS

Rebooting the Device Into Rescue Mode

Rebooting the Device Into Maintenance Mode

Resetting a Domain Controller

Go to Control Panel > Privilege > Domain Controller.
Click Reset.

A dialog box appears.
Enter the administrator password.
Click OK.