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QuTS hero 5.0.x

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Disabling 2-step Verification

We recommend enabling 2-step verification to ensure your data and device security. However, you can disable 2-step verification if you or other users are locked out of your accounts.


When disabling 2-step verification, you will be logged out of all applications, browsers, and devices where you have logged in with your account. You will have to log in again after completing the setting.

Perform one of the following tasks according to your situation.


User Action


Users are locked out of their accounts.

Administrators can disable 2-step verification from the Control Panel.

  1. Go to Control Panel > Privilege > Users.

  2. Identify a locked out user, and then click .

  3. Deselect 2-step Verification.

  4. Click OK.

An administrator is locked out and no other administrators can access the account.

An administrator must restore the factory settings.

Press the RESET button on the back of the NAS for three seconds.

The NAS restores the default administrator password and network settings.


For information on the default admin password, see Backup/Restore.


Do not press the RESET button for too long. Pressing the RESET button for 10 seconds restores the system default settings and deletes all users, user groups, and shared folders previously created. Nevertheless, the user data stored on the disks will be retained.