QuTS hero 5.0.x

Downloading Logs

The Diagnostic Tool provides download log features for checking the device stability. You can export the system kernel records to quickly check for exceptions or errors that have occurred. In addition, you can send the records to QNAP technical support for further investigation.

  1. Open Helpdesk.
  2. Go to Diagnostic Tool > Download Logs.
  3. Click Download.

    Helpdesk generates a ZIP file.

  4. Download the ZIP file.
  5. Optional: Send the file to QNAP through Help Request for further investigation.