If this document does not correspond to your current software version, you can go to Download Center to find other available document versions.


QuTS hero 5.0.x

Download (PDF)

Restarting DDNS Service

DDNS service may sometimes be disabled or suspended due to security concerns. You can restart the DDNS service in myQNAPcloud to regain access to the service.

  1. Clear the cache on your web browser.
  2. Log on to QuTS hero as administrator.
  3. Open myQNAPcloud.
  4. Go to My DDNS.
  5. Disable My DDNS.
  6. Enable My DDNS.

myQNAPcloud DDNS service is restarted and resumed.


If you still cannot connect to the NAS via myQNAPcloud DDNS, the service may be temporarily blocked by your Internet Service Provider (ISP). Wait at least two hours before attempting to restart the DDNS service.