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QuTS hero 5.0.x

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Initializing QuTS hero Using the Cloud Installation Website

You can initialize QuTS hero on the cloud installation website, which is designed to help you set up QNAP devices.


Initializing QuTS hero deletes all data on the drives. Back up your data before proceeding.

  1. Power on the device.
  2. Connect the device to the internet.
  3. Go to the QNAP Cloud Installation website using one of the following methods:

    The web page lists all the uninitialized QNAP NAS devices on the local network.

  4. Find your NAS from the list and then click Initialize.

    If your NAS is connected to the Internet, you can also go to https://install.qnap.com/set to enter the Cloud Key printed on the NAS. This allows you to initialize the NAS even if your NAS and your computer are not on the same network.

    The installation wizard opens in the default web browser.

  5. Create an account or sign in to myQNAPcloud.

    You must return to this page to complete the installation after creating an account.

  6. Specify the myQNAPcloud device name for the NAS.
    • The myQNAPcloud device name is used when remotely accessing the NAS.

    • For security purposes, the myQNAPCloud Link remote connection service will be disabled on your NAS after initialization. You can enable it by connecting to QuTS hero through LAN and then installing myQNAPCloud Link.

  7. Click Next.

    The Smart Installation Guide opens in the default web browser.

  8. Perform any of the following actions.
    • To check for the latest available version, click Start.

      The wizard downloads the latest available version, and then the NAS restarts after the download is complete. If a newer version is not available, the wizard automatically displays the Smart Installation Guide.

    • To install the out-of-the-box version, click Skip.

    • If the screen shows a different operating system, click QuTS hero.

      The NAS restarts and the smart installation screen shows QuTS hero as the operating system to install.

  9. Click Start Smart Installation Guide.

    The Install Firmware window appears.

  10. Install firmware using any of the following methods:

    Installation methods



    Click Start.

    Automatically searches for available firmware updates and installs firmware.

    Manual installation

    1. Click Manual Installation.

      The Install Firmware window appears.

    2. Click Browse.

      The upload file window appears.

    3. Select file.

    4. Click Open.

      Starts firmware installation.


    Click Skip.

    Skips firmware installation.

  11. Specify the following information
    • NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.

    • Username: Specify an administrator username that contains 1 to 32 characters. The name can contain letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese, Korean, and Russian characters.

      The username cannot contain the following special characters: grave accent (`), asterisk (*), equal sign (=), plus sign (+), square brackets ([ ]), curly brackets ({}), slash (\), vertical bar (|), semicolon (;), colon (:), apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), backslash (/), question mark (?), percent sign (%), dollar sign ($), and the space character.


      To protect your NAS from brute force attacks, create a new system administrator account during QuTS hero initialization to disable the default "admin" account.

    • Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters.

  12. Click Next.
  13. Specify the time zone, date, and time.

    QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  14. Click Next.

    The Configure the network settings screen appears.

  15. Select Obtain an IP address automatically (DHCP).
  16. Click Next.
  17. Review the settings.
  18. Click Apply.

    A confirmation message appears.


    Clicking Initialize deletes all data on the drive before installing QuTS hero.

  19. Click Initialize.

    QuTS hero initialization starts. It may take a few minutes to complete the process.

    After the initialization, you can click Go to NAS Management to start using QuTS hero and configuring other settings.