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QNAP

QNE Network 1.0.x

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Reporting Issues

If HA Manager encounters any issues, you can download and submit debug reports from each node device to QNAP Customer Service.

The debug reports between the node devices differ depending on the HA status.

HA Status

Debug Report from Active Node

Debug Report from Standby Node

Normal

Contains information on both the active and standby nodes.

Contains information on the standby node only.

Unable to detect peer node

Contains information on the active node only.

Contains information on the standby node only.

Split-brain condition detected

Each debug report contains information on its own node only.

Under split-brain condition, there is no standby node.
  1. Download the debug report from a node device.
    1. Log on to QNE on the device.
    2. Open HA Manager.
    3. Go to > Debug Report.

      The Download Debug Report window opens.

    4. Click Download.

      HA Manager downloads the debug report to your computer.

  2. Optional: Download the debug report from the other node device.
  3. Create a support ticket.
    1. Go to QNAP Customer Service.
    2. Log in to create a support ticket.
    3. Enter detailed information into all relevant fields.
    4. Upload the debug reports as attachments.
    5. Click Send Message.

      The support ticket is submitted. QNAP Customer Service will contact you via the email address you provided.