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QNAP

QNE Network 1.0.x

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Extending or Disabling Remote Support

Extending Remote Support allows you to extend the remote session by a week so you can perform the remote session at a specific time. QNAP will notify you about extending the remote session for unsolved issues.

Note:

Remote Support is disabled when the support team has completed the remote session, or when the private key has expired.

  1. Open Helpdesk.
  2. Go to Remote Support.
  3. Click Extend to extend Remote Support or Disable to disable Remote Support.
    Note:

    Both Extend and Disable buttons only appear after Remote Support is enabled.

  4. Click Finish.