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QNAP

QNE Network 1.0.x

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Firmware Update

You can check for QNE device firmware updates on the Firmware Update page. You can also click Digital Signature to view the digital signature details of the current firmware version.

Firmware Update Requirements

Your device must meet the following requirements to perform a firmware update:

Settings

Requirements

Hardware settings

  • A computer

    Important:

    A computer is required when updating the firmware manually or using Qfinder Pro.

  • Ethernet cables

    Important:

    QNAP recommends updating the firmware using wired Ethernet connections to ensure your network connection remains stable during the firmware update process.

System reboot

QNAP recommends rebooting the device system before the firmware update.

Administrator privileges

You must be a device administrator or have admin privileges to update firmware.

Stop device operations

QNAP recommends stopping all other device operations before the firmware update. The device must restart before the firmware update takes effect and this may disrupt ongoing device services or operations.

Device model name

Ensure you have the correct device model name. You can find the device model name using the following methods:

  • Locate the model name on a sticker on the bottom or rear of your device.

  • Go to Control Panel > System Status > System Information > Model name

Firmware version

If you are updating the firmware manually or using Qfinder Pro, ensure the selected firmware version is correct for your device model.

Checking for Firmware Updates

  1. Go to Control Panel > System > System Update > Firmware Update.
  2. Click Check for Update.

    The system checks for available firmware updates. You can choose to update the operating system if there is an available update.

  3. Optional: Click Automatically check if a newer version is available when logging into QNE.
    Tip:

    You can view the firmware update status in Background Tasks.

  4. Click Apply.

Updating the Firmware Manually

Warning:

  • To prevent data loss, QNAP recommends backing up all data on your device before updating the firmware. For details about data backup, see Backup/Restore.

  • Do not power off your device during the firmware update process.

Important:

  • Read the Firmware Update Requirements before updating the firmware.

  • The update may require several minutes or longer, depending on your hardware configuration and network connection.

  1. Download the device firmware.
    1. Go to https://www.qnap.com/download.
    2. Select your device model.
    3. Read the release notes and confirm the following:

      • The device model matches the firmware version.

      • Updating the firmware is necessary.

      • Check for any additional firmware update setup instructions.

    4. Ensure that the product model and firmware are correct.
    5. Select the download server based on your location.
    6. Download the firmware package.
    7. Click Browse.
    8. Select a folder.
    9. Save the downloaded firmware package.
  2. Go to Control Panel > System > System Update > Firmware Update.
  3. Click Browse and then select the extracted firmware package file.
  4. Click Update System.

    A confirmation message window appears.

    Important:

    If no further action is taken, the firmware update will automatically start within 60 seconds.

  5. Click OK.

    The device is immediately restarted.

    Note:

    You can go to Control Panel > QuLog Center > Local Device > Event Log to check if the firmware installation was successful.

Updating the Firmware Using Qfinder Pro

Warning:

  • To prevent data loss, QNAP recommends backing up all data on your device before updating the firmware. For details about data backup, see Backup/Restore.

  • Do not power off your device during the firmware update process.

Important:

  • Make sure you read through the Firmware Update Requirements before updating QNE.

  • The update may require several minutes or longer, depending on your hardware configuration and network connection. Do not power off the device during the update.

  1. Download the device firmware.
    1. Go to https://www.qnap.com/download.
    2. Select your device model.
    3. Read the release notes and confirm the following:

      • The device model matches the firmware version.

      • Updating the firmware is necessary.

      • Check for any additional firmware update setup instructions.

    4. Ensure that the product model and firmware version are correct.
    5. Download the firmware package.
  2. Open Qfinder Pro.

    Qfinder Pro displays a list of devices on your network.

  3. Select a device model from the list.
  4. Right click the device model on the list and then select Update Firmware .

    The Firmware Update window appears.

  5. Specify your QNE username and password.

    To update the firmware, you must be the administrator of the selected device.

    Qfinder Pro displays the Update Firmware screen.

  6. Select one of the following firmware update methods:

    Methods

    Steps

    Update firmware manually

    1. Click Path of firmware package file.

    2. Click Browse.

    3. Locate the downloaded firmware package file.

    4. Click OK.

    Update firmware automatically

    1. Click Automatically update the firmware to the latest version.

    2. Qfinder Pro searches for the latest firmware update.
  7. Click Start.