Hardware settings

• A computer

  Important:

  A computer is required when updating the firmware manually or using Qfinder Pro.

• Ethernet cables

  Important:

  QNAP recommends updating the firmware using wired Ethernet connections to ensure your network connection is reliable during firmware updates.

System reboot

QNAP recommends rebooting the device system before the firmware update.

Administrator privileges

You must be a device administrator or have admin privileges to update firmware.

Stop device operations

QNAP recommends stopping all other device operations before the firmware update. The device must restart before the firmware update takes effect and this may disrupt ongoing device services or operations.

Device model name

Ensure you have the correct device model name. You can find the device model name using the following methods:

• Locate the model name on a sticker on the bottom or rear of your device.

• Go to Control Panel > System Status > System Information > Model name

Firmware version

If you are updating the firmware manually or using Qfinder Pro, ensure the selected firmware version is correct for your device model.