QNAP

QNE ADRA 1.0.x

Enabling Remote Support

Remote Support allows the QNAP support team to directly access your device to help you solve any ongoing issues.

  1. Open Helpdesk.
  2. Go to Remote Support.
  3. Specify your ticket ID.
  4. Specify your email address.
  5. Click Enable Remote Support.

    The QNAP Helpdesk Terms of Service window appears.

  6. Accept the terms of service.
    1. Click I agree to these Terms of Service.
    2. Click Agree.

      The Enable SSH window appears.

    Note:

    Enable Remote Support is only required when you enable the feature for the first time.

  7. Click Yes.

    The Enable Remote Support window appears.

  8. Click Confirm.

    Helpdesk creates a private key and temporary account.