If this document does not correspond to your current software version, you can go to Download Center to find other available document versions.

QNAP

QuTS hero h5.1.x

Download (PDF)

Passwordless login

Overview

Passwordless login simplifies and secures your login process by verifying your identity with your mobile device. To use passwordless login, you must install QNAP Authenticator.

Important:

  • You need the myQNAPcloud service and a QNAP ID to access the NAS via the Internet. You should set up myQNAPcloud and create your QNAP ID before enabling passwordless login.

  • You cannot enable 2-step verification and passwordless login at the same time.

Supported Verification Methods

QuTS hero supports the following verification methods for passwordless login. You can enable multiple verification methods, and you can choose freely from these methods upon each login.

Verification Method

Description

QR Code

Use QNAP Authenticator to scan a QR code displayed on the NAS login screen.

Login Approval

Approve a login request displayed on QNAP Authenticator.

Enabling passwordless login with a QR code

  1. Click your username on the desktop task bar.
  2. Select Login and Security.

    The Login and Security window appears.

  3. Go to the Passwordless Login tab.
  4. Specify a recovery email address.
    Tip:

    This allows the system to send messages to your email if you cannot access your mobile device. You can choose to use the personal email address specified in your user profile or another email as the recovery email address.

  5. Click Get Started.

    The Verify Your Identity window appears.

  6. Enter your password to confirm this action.
  7. Click OK.

    QuTS hero displays available verification methods in a new window.

  8. Select QR Code.
  9. Click Start.
  10. On your mobile device, download and install QNAP Authenticator from Apple App Store or Google Play.
  11. Click Next.
  12. Open QNAP Authenticator and scan the QR code displayed on the computer screen.

    QNAP Authenticator connects to your NAS and adds your NAS to the device list.

  13. Click Next.
  14. Optional: Enable the Login Approval method.
  15. Click Finish.

    QuTS hero displays a summary of your passwordless login settings.

Passwordless login is now enabled for your account. Starting from your next login, you can verify your identity with a QR code without entering your password.

Enabling passwordless login with a login approval

  1. Click your username on the desktop task bar.
  2. Select Login and Security.

    The Login and Security window appears.

  3. Go to the Passwordless Login tab.
  4. Specify a recovery email address.
    Tip:

    This allows the system to send messages to your email if you cannot access your mobile device. You can choose to use the personal email address specified in your user profile or another email as the recovery email address.

  5. Click Get Started.

    The Verify Your Identity window appears.

  6. Enter your password to confirm this action.
  7. Click OK.

    QuTS hero displays available verification methods in a new window.

  8. Select Login Approval.
  9. Click Start.
  10. On your mobile device, download and install QNAP Authenticator from Apple App Store or Google Play.
  11. Click Next.
  12. Open QNAP Authenticator and scan the QR code displayed on the computer screen.

    QNAP Authenticator connects to your NAS and displays a verification code.

  13. Verify whether QuTS hero displays the same verification code.
  14. On your QNAP Authenticator, tap Approve if both verification codes match.

    The Verify Your Identify window appears on the NAS.

  15. Enter your password.
  16. Click OK.
  17. Optional: Enable the QR Code method.
  18. Click Finish.

    QuTS hero displays a summary of your passwordless login settings.

Passwordless login is now enabled for your account. Starting from your next login, you can verify your identity with a login approval without entering your password.

Logging in without your password

When Passwordless Login is enabled, you can verify your identity using QNAP Authenticator on your mobile device, or through a verification code sent to your email if your mobile device is not available.

  1. Connect to your NAS.

    The system displays the login screen.

  2. Enter your username.
  3. Click Next.
  4. Verify your identify.
    Tip:

    You can click Try another way to select a different verification method.

    Verification Method

    User Action

    QR Code

    Open QNAP Authenticator and scan the QR code displayed on the NAS login screen.

    Login Approval

    1. Verify whether the NAS and QNAP Authenticator display the same security code.

    2. Tap Approve on QNAP Authenticator.

    Email

    1. Enter the verification code sent to your email address.

    2. Click Next.
    Tip:

    You can still access the NAS using your password by clicking Enter your password.

After scanning the QR code or approving the login request, you are logged in to the NAS. The system displays the desktop and is ready for use.

Tip:

If you cannot access the NAS with these methods due to the unavailability of your mobile device and your own password, you can press the reset button on the NAS for 3 seconds to activate the default administrator account "admin", restore its default password (the MAC address of the first adapter), and then log in to the NAS with this "admin" account. You can then reset the password of your own account. Nevertheless, after completing the setup, you should disable the "admin" account to ensure system security.

Disabling passwordless login

After disabling passwordless login, you will only be able to verify your identity with your password.

  1. Click your username on the desktop task bar.
  2. Select Login and Security.

    The Login and Security window appears.

  3. Go to the Passwordless Login tab.
  4. Under Protect your account with Passwordless Login, click Disable.

    The Verify Your Identity window appears.

  5. Enter your password.
  6. Click OK.

Passwordless login is disabled. You can only verify your identity with your password.