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QNAP

QuTS hero h5.1.x

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Access management

myQNAPcloud allows you to configure settings and manage services designed to facilitate remote access and ensure secure connection.

Configuring device access controls for stand-alone devices

You can configure device access controls to decide whether your devices and services are accessible to other users. If you choose not to add your device to an organization, you can choose one of the following access modes in myQNAPcloud to define your device accessibility.

  1. Log in to the NAS.
  2. Open myQNAPcloud.
  3. Go to Access Control.
  4. Select an access control option.

    Mode

    Description

    User Action

    Public

    All users can search for your device and view the published services on the myQNAPcloud website.

    Select Public.

    Private

    Your device does not appear in search results. Only you can access your device on the myQNAPcloud website.

    Select Private.

    Customized

    Your device is visible only to yourself and users you have invited. Others users cannot access even with a SmartURL.

    1. Select Customized.

    2. Invite users.

      1. Click .

      2. Specify the user's email address or phone number.

      3. Click Save.

    3. Enable any services to publish for invited users.

Configuring device access controls for organization devices

If you add your device to an organization, you can choose an access mode on the myQNAPcloud web portal to determine which organization administrators can access and manage the device.

  1. Go to https://www.myqnapcloud.com.
  2. Sign in with your QNAP ID.
  3. Go to Device Management > Organization Devices.
  4. Select an organization and a site.
  5. Click a device.
  6. Go to Access Control.
  7. Select one of the following options.

    Option

    Description

    All Administrators

    All administrators in this organization can access and manage devices with their QNAP ID via myQNAPcloud, AMIZ Cloud, and other cloud services.

    Specific Administrators

    Only you and specific members or groups in this organization can access and manage devices. This applies to all QNAP cloud services that require device management permissions.

    You can edit the user/group list to grant or deny access permissions.

Enabling myQNAPcloud Link

Important:

myQNAPcloud Link cannot be disabled when the device is added to an organization.

  1. Open myQNAPcloud.
  2. Go to myQNAPcloud Link.
  3. Enable myQNAPcloud Link.
    Tip:

    If there are issues with the connection, click Reconnect.

Restoring the AMIZ Cloud Agent connection

This service is enabled by default. If there are issues with the connection, complete the following steps.

Important:

AMIZ Cloud Agent is only available when the device is added to an organization.

  1. Open myQNAPcloud.
  2. Go to AMIZ Cloud Agent.
  3. Click Reconnect.

Configuring DDNS settings

myQNAPcloud provides DDNS service to map domain names to dynamic IP addresses. This helps you simply your connection to the device.

  1. Open myQNAPcloud.
  2. Go to DDNS.
  3. Enable My DDNS.
  4. Perform any of the following tasks.

    Task

    User Action

    Change the myQNAPcloud DDNS domain name

    1. Click .

      The Change Device Name Wizard appears.

    2. Specify a device name containing up to 30 alphanumeric characters.

    3. Click Apply.

    Update myQNAPcloud

    Click Update.

    Manually configure the DDNS IP address

    1. Click Settings.

      The Public IP Address window appears.

    2. Select an option.

      • Use WAN interface: When multiple WAN ports are available, you can select which WAN interface to use for monitoring IP changes.

      • Assign static IP addresses: myQNAPcloud binds the DDNS to the specified static IP address regardless of changes to the network environment.

      • Automatically obtain IP address: myQNAPcloud automatically detects the WAN IP.

    3. Click Apply.

Configuring UPnP port forwarding

UPnP allows your devices to automatically configure port forwarding settings and discover other devices on the network. Port forwarding is only available if your router supports UPnP.

Warning:

Despite its convenience, UPnP may expose your device to public networks. This may allow malicious attackers to access your sensitive data, scan your private networks, and use your devices for DDoS attacks. To ensure your device and data security, we recommend disabling UPnP and manually configuring port forwarding settings on your router.

  1. Open myQNAPcloud.
  2. Click on the top-right corner.
  3. Select Auto Router Configuration.

    A confirmation message appears.

  4. Read the instructions carefully and understand the risks of enabling UPnP.
    Tip:

    After enabling UPnP Port Forwarding, you still have to manually open ports. In addition, every time you disable UPnP, myQNAPcloud automatically disables all ports and services that you had enabled. If you enable UPnP again, you will need to manually enable these ports and services again. This measure is to minimize your exposure to potential cyber attack.

  5. Click OK.
  6. Enable UPnP Port Forwarding.

    Your device scans for UPnP routers on the network.

    Tip:

    • You can go to Overview to verify that there are no connectivity errors.

    • If your device cannot locate the router, click Rescan. If the issue persists, click Diagnostics, and then verify your network configuration or contact QNAP support through Helpdesk.

  7. Optional: Add a new service to the Forwarded Services table.
    1. Click Add NAS Service.

      The Add NAS Service window appears.

    2. Specify a NAS service name that contains 1 to 64 ASCII characters.
    3. Specify a port number.
    4. Select an external port setting.

      • Automatic: myQNAPcloud automatically selects an available external port.

      • Manual: You can specify a new port if the current service port is being used by other services.

    5. Select a protocol.

      If you are unsure about this setting, select TCP.

    6. Click OK.
  8. In the Forwarded Services table, select the services you want to forward.
  9. Click Apply to Router.

Installing an SSL certificate

Important:

myQNAPcloud SSL web service and Let's Encrypt certificates can only be used with the myQNAPcloud domain.

  1. Open myQNAPcloud.
  2. Go to SSL Certificate.
  3. Download and install a certificate.

    Type

    Description

    User Action

    myQNAPcloud SSL web service certificate

    This certificate provides a secure environment for exchanging confidential information online and confirms the identity of your site to employees, business partners, and other users.

    Hover the mouse pointer over myQNAPcloud and then click Download and install.

    Important:

    To apply the SSL certificate, you must purchase the SSL Certificate License and activate the license in License Center. For QTS users, you can purchase the license from the myQNAPcloud web portal. For QNE users, you can purchase the license from QNAP Software Store.

    This certificate should match the specified device region. For example, if your device region is set to Global, you must purchase a Global Domain license.

    Let's Encrypt certificate

    Let's Encrypt is a free, automated, and open certificate authority that issues domain-validated security certificates. You can install Let's Encrypt certificates with the myQNAPcloud DDNS service. You can choose to automatically renew this certificate before it expires.

    Tip:

    Although Let's Encrypt is a free service, you need to renew their certificates every 90 days due to some limitations. We recommend using myQNAPcloud SSL web service certificate.

    1. Hover the mouse pointer over myQNAPcloud and then click Download and install.

      The Download & Install SSL Certificate window appears.

    2. Specify a valid email address.

      This address is required for the Let's Encrypt account registration.

    3. Optional: Select Automatically renew domain before expiration.

    4. Click Confirm.

    myQNAPcloud applies the certificate and displays the details.

    Tip:

    To delete the certificate from the device, click Remove.