Contents

Overview About QuTS hero What's New in QuTS hero Support and Other Resources NAS Access Accessing the NAS Using a Browser Accessing the NAS Using Qfinder Pro Accessing the NAS Using Qmanager 2-step Verification Enabling 2-step Verification Logging in to QuTS hero Using 2-step Verification Disabling 2-step Verification QuTS hero Navigation Task Bar Dashboard Options Main Menu Desktop Qboost Application Management Getting Started System Settings General Settings Configuring System Administration Settings Configuring Time Settings Configuring Daylight Saving Time Configuring Codepage Settings Configuring Region Settings Configuring the Login Screen Configuring Console Management Security Configuring the Allow/Deny List Configuring IP Access Protection Configuring Account Access Protection SSL Certificate & Private Key Replacing the Server Certificate Downloading the Server Certificate Managing a Root Certificate Configuring the Password Policy Hardware Configuring General Hardware Settings Configuring Audio Alert Settings Configuring the Backup Battery Unit (BBU) Settings Configuring Smart Fan Settings Configuring Hardware Resource Settings Viewing SR-IOV Device Settings Power EuP Mode Configuring EuP Mode Wake-on-LAN (WOL) Enabling or Disabling Wake-on-LAN (WOL) Power Recovery Configuring the Power Recovery Settings Power Schedule Configuring the Power Schedule Firmware Update Firmware Update Requirements Checking for Live Updates Updating the Firmware Automatically Updating the Firmware Manually Updating the Firmware Using Qfinder Pro Backup/Restore Backing Up System Settings Restoring System Settings System Reset and Restore to Factory Default External Device USB Printer Configuring USB Printer Settings Creating a USB Printer Access List Uninterruptible Power Supply (UPS) NAS Behavior During a Power Outage Configuring the UPS Settings System Status Resource Monitor Privilege Settings Users Default Administrator Account Creating an Administrator Account Disabling a Default Administrator Account Creating a Local User Creating Multiple Users User Account Lists Creating a TXT User File Creating a CSV User File Importing Users Exporting Users Modifying User Account Information Deleting Users Home Folders Enabling Home Folders User Groups Default User Groups Creating a User Group Modifying User Group Information Deleting User Groups Shared Folders Default Shared Folders Restoring Default Shared Folders Creating a Shared Folder Editing Shared Folder Properties Refreshing a Shared Folder Removing Shared Folders ISO Shared Folders Mounting an ISO File as a Shared Folder Shared Folder Permissions Editing Shared Folder Permissions Conflicts in Shared Folder Permissions Folder Aggregation Creating a Portal Folder Modifying Portal Folder Information Deleting Portal Folders Importing Folder Trees Exporting Folder Trees Shared Folder Encryption Unlocking a Shared Folder Configuring Encryption Settings Shared Folder Access Mapping a Shared Folder on a Windows Computer Mounting a Shared Folder on a Mac Computer Mounting a Shared Folder on a Linux Computer Quota Enabling Quotas Editing Quota Settings Exporting Quota Settings Quota Conflicts Domain Security Active Directory (AD) Authentication Configuring AD Authentication Using the Quick Configuration Wizard Configuring AD Authentication Manually AD Server and Domain Names Enabling Trusted Domain Authentication Azure Active Directory Single Sign-On (SSO) Enabling Azure AD Single-Sign-On LDAP Authentication Configuring LDAP Authentication LDAP Authentication Options AD and LDAP Management Managing AD and LDAP Users Managing AD and LDAP User Groups Domain Controller Enabling a Domain Controller Resetting a Domain Controller Default Domain User Accounts Creating a Domain User Creating Multiple Domain Users Domain User Account Lists Creating a TXT Domain User File Creating a CSV Domain User File Batch Importing Domain Users Modifying Domain User Account Information Deleting Domain Users Domain User Groups Default Domain User Groups Creating a Domain User Group Editing Domain User Groups Deleting Domain User Groups Computers Creating a Computer Account Modifying Computer Account Information Editing Computer Account Shared Folder Permissions Deleting Computer Accounts DNS Modifying DNS Settings Adding Domains Adding Records Deleting Domains or Records Back Up/Restore Backing Up Domain Controllers Restoring Domain Controllers Services Antivirus Enabling Antivirus Scanning Shared Folders Managing Scan Jobs Managing Reported Scan Jobs Managing Quarantine Files Servers Web Server Enabling Web Server Modifying the php.ini Maintenance File Enabling and Creating a Virtual Host Enabling WebDAV Mounting a Shared Folder using WebDAV on Windows Mounting a Shared Folder Using WebDAV on Mac Enabling LDAP Server SQL Server Enabling SQL Server Reinitializing the Database Syslog Server Enabling Syslog Server Adding a Syslog Server Filter Managing Syslog Filters RADIUS Server Enabling RADIUS Server Creating a RADIUS Client Managing RADIUS Clients Creating a RADIUS User Managing RADIUS Users Enabling TFTP Server Enabling NTP Server File Station Overview About File Station System Requirements Supported File Formats Parts of the User Interface Left Panel Toolbar Settings Modifying General Settings Modifying File Transfer Settings Modifying Multimedia Settings Modifying Document Settings Modifying Third-party Service Settings File Operations Uploading a File Downloading a File Opening a File Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension Opening a Text File Using Text Editor Viewing a File in Google Docs Viewing a File in Microsoft Office Online Opening Image Files Using Image2PDF Viewing File Properties Modifying File Permissions Sorting Files Copying a File Moving a File Renaming a File Deleting a File Restoring a Deleted File Mounting an ISO File Unmounting an ISO File Compressing a File Sharing a File or Folder by Email Sharing a File or Folder on a Social Network Sharing a File or Folder Using Share Links Sharing a File or Folder with a NAS User Playing an Audio File Playing a Video File Playing a Video File Using CAYIN MediaSign Player Opening a 360-degree Image or Video File Streaming to a Network Media Player Adding a File to the Transcoding Folder Canceling or Deleting Transcoding Viewing Transcode Information Extracting Compressed Files or Folders Folder Operations Uploading a Folder Uploading a Folder Using Drag and Drop Viewing Folder Properties Viewing Storage Information Modifying Folder Permissions Viewing Qsync Folders Managing Share Links Viewing Files and Folders Shared with Me Creating a Folder Copying a Folder Creating a Desktop Shortcut Adding a Folder to Favorites Removing a Folder from Favorites Compressing a Folder Deleting a Folder Creating a Shared Folder Sharing Space with a New User Adding a Folder to the Transcoding Folder Canceling or Deleting Transcoding Locking or Unlocking an Encrypted Shared Folder Keeping a Folder or a File in Reserved Cache Removing a Folder from Reserved Cache Storage & Snapshots QNAP Flexible Storage Architecture Global Settings Storage Global Settings Disk Health Global Settings Snapshot Global Settings Storage Disks Disk Types Disk Management Disk Status Disk Information Disk Actions Disk Health Information Disk Performance Tests Testing Disk Performance Manually Testing Disk Performance on a Schedule Secure Erase Securely Erasing a Disk Storage Pools Creating a Storage Pool The System Pool Storage Pool Management Deleting a Storage Pool Scrubbing a Storage Pool Configuring a Storage Pool Space Alert Storage Pool Status Configuring Storage Pool Over-Provisioning Configuring Storage Pool Resync Priority Storage Pool Expansion Expanding a Storage Pool By Adding a New RAID Group Expanding a Storage Pool by Replacing Disks in a RAID Group Storage Pool Migration Storage Pool Migration Requirements Migrating a Storage Pool to a New NAS Shared Folders Creating a Shared Folder Shared Folder Management Shared Folder Actions Deleting a Shared Folder Expanding a Shared Folder Shrinking a Shared Folder Configuring a Shared Folder Space Alert Data Reduction Configuring Compression and Deduplication Viewing Data Reduction Statistics RAID RAID Types RAID Actions RAID Group Status RAID Disk Failure Protection Configuring an Enclosure Spare Disk Recovering a RAID Group Self-Encrypting Drives (SEDs) Creating an SED Secure Storage Pool SED Storage Pool Actions Removing a Locked SED Storage Pool SED Erase Erasing a Disk Using SED Erase Expansion Units Expansion Unit Actions Expansion Unit Automatic Recovery Expansion Unit Recovery Actions QNAP External RAID Devices About QNAP External RAID Devices QNAP External RAID Device Types Storage Modes Storage Configuration Creating a Storage Pool on a RAID Enclosure Creating a Storage Pool on a Drive Adapter Configuring a RAID Enclosure as an External Storage Device QuTS hero External RAID Management Migrating an External RAID Enclosure in NAS Storage Mode Manually Updating External RAID Device Firmware in QuTS hero Configuring a Spare Disk External RAID Device Health RAID Enclosure Health Drive Adapter Health The Autoplay Menu QNAP JBOD Enclosures QNAP JBOD Enclosure Types QuTS hero JBOD Management Updating JBOD Enclosure Firmware in QuTS hero Snapshots Snapshot Storage Limitations Snapshot Creation Taking a Snapshot Configuring a Snapshot Schedule Snapshot Management Snapshot Retention Policy Configuring a Snapshot Retention Policy Configuring Pool Guaranteed Snapshot Space Deleting Snapshots Snapshot Data Recovery Restoring Files and Folders from a Snapshot Reverting a Shared Folder Reverting a LUN Restoring Files and Folders using Windows Previous Versions Snapshot Clone Cloning a Shared Folder Cloning a Block-Based LUN Snapshot Replica Protection Levels Snapshot Replica Requirements Creating a Snapshot Replica Job Snapshot Replica Management Snapshot Replica Job Actions Snapshot Replica Options Data Recovery on a Source NAS Restoring Files and Folders from a Remote Snapshot Reverting a Shared Folder Using a Remote Snapshot Reverting a LUN Using a Remote Snapshot Cloning a Shared Folder from a Remote Snapshot Cloning a Block-Based LUN from a Remote Snapshot Data Recovery on a Destination NAS Snapshot Vault Restoring Files and Folders from a Snapshot Vault Cloning a Shared Folder from a Snapshot Vault Cloning a Block-Based LUN from a Snapshot Vault Cache Acceleration Cache Acceleration Requirements Creating the SSD Cache Configuring SSD Cache Disks Configuring Cached Storage Removing the SSD Cache External Storage External Storage Device Actions External Storage Disk Actions External Storage Partition Actions Formatting an External Storage Partition Remote Disk Remote Disk Limitations Adding a Remote Disk Remote Disk Actions VJBOD (Virtual JBOD) VJBOD Requirements VJBOD Limitations VJBOD Automatic Reconnection VJBOD Creation Creating a VJBOD Disk from a New LUN Creating a VJBOD Disk from an Existing LUN VJBOD Management Virtual JBOD Overview VJBOD Disk Actions Moving a VJBOD Disk to Another QNAP NAS VJBOD Cloud Installation VJBOD Cloud Requirements Installing VJBOD Cloud VJBOD Cloud Volume and LUN Creation Creating a VJBOD Cloud Volume Creating a VJBOD Cloud LUN Reattaching an Existing VJBOD Cloud Volume Reattaching an Existing VJBOD Cloud LUN Connecting to a VJBOD Cloud Service Overview Volume Actions LUN Actions Volume/LUN Connection Status Volume/LUN Connection Actions VJBOD Cloud Volume and LUN Recovery Recovering a VJBOD Cloud Volume or LUN Transfer Resources Transfer Resource Overview Transfer Resource Allocation Transfer Resource Usage Guidelines Configuring Total Transfer Resources Configuring Transfer Resources for a Volume or LUN Event Logs Licenses VJBOD Cloud Licensing Overview Purchasing VJBOD Cloud Licenses SnapSync SnapSync Requirements SnapSync Restrictions SnapSync Job Creation Creating a SnapSync Job to a Remote NAS Creating a SnapSync Job from a Remote NAS SnapSync Screen SnapSync Settings SnapSync Job Actions Scheduled SnapSync Job Status Real-Time SnapSync Job Status SnapSync Data Status iSCSI & Fibre Channel Storage Limits iSCSI Storage Limits Fibre Channel Storage Limits iSCSI & Fibre Channel Global Settings Creating a Block-Based LUN iSCSI Getting Started with iSCSI iSCSI Performance Optimization iSCSI Storage iSCSI LUNs Mapping a LUN to an iSCSI Target iSCSI LUN Actions iSCSI LUN Status iSCSI Targets Creating an iSCSI Target Editing iSCSI Target Settings iSCSI Target Actions iSCSI Target Status iSCSI ACL Adding an iSCSI LUN Masking Policy Editing an iSCSI LUN Masking Policy Deleting an iSCSI LUN Masking Policy iSCSI Target Authorization Configuring an iSCSI Target's Authorized Initiators List Enabling iSCSI Target Authorization Disabling iSCSI Target Authorization QNAP Snapshot Agent Snapshot Agent Server List Fibre Channel FC Ports Fibre Channel Port Groups Creating a Fibre Channel Port Group Mapping a LUN to a Fibre Channel Port Group Fibre Channel Port Actions Fibre Channel Port Status Fibre Channel Port Binding Configuring Fibre Channel Port Binding FC Storage Fibre Channel LUN Masking Configuring Fibre Channel LUN Masking Fibre Channel LUN Actions Fibre Channel LUN Status FC WWPN Aliases Adding WWPNs Configuring a WWPN Alias Removing a WWPN Alias Exporting a List of WWPN Aliases Importing a List of WWPN Aliases LUN Import/Export Creating a LUN Export Job Importing a LUN from an Image File LUN Import/Export Job Actions LUN Import/Export Job Status ZFS Pool Profiling Tool Storage Pool Over-Provisioning Creating a Storage Pool Over-Provisioning Test Test Reports Settings Network & Virtual Switch About Network & Virtual Switch Basic and Advanced Mode Overview Interfaces IP Address Configuring IPv4 Settings Configuring IPv6 Settings DNS Configuring DNS Settings Virtual LANs (VLANs) Adding an Interface to a VLAN Port Trunking Configuring Port Trunking System Default Gateway Configuring the System Default Gateway USB QuickAccess Enabling USB QuickAccess Configuring the USB QuickAccess IP address Configuring USB QuickAccess Authentication Wi-Fi Enabling Wi-Fi Connecting to a Wireless Network Connecting to a Captive-Portal-Enabled Wireless Network Using Browser Station Connecting to a Captive-Portal-Enabled Wireless Network Using Qfinder Pro Adding a Wireless Network Connection Messages Thunderbolt Thunderbolt to Ethernet (T2E) Enabling T2E with Qfinder Pro Enabling T2E on macOS Virtual Switches Creating a Virtual Switch in Basic Mode Creating a Virtual Switch in Advanced Mode Creating a Virtual Switch in Software-defined Switch Mode DHCP Server Creating a DHCP Server DHCP Clients RADVD Creating an RADVD Server Route Creating a Static Route DDNS Adding a DDNS Service Network & File Services About Network & File Services QNAP Service Ports Configuring Network Access Settings Configuring Service Binding Settings Configuring Proxy Server Settings Configuring Network Protocol Settings Configuring Telnet Connections Configuring SSH Connections Editing SSH Access Permissions Configuring SNMP Settings Downloading the SNMP MIB Configuring File Sharing Protocol Settings Configuring Samba (Microsoft Networking) Settings Configuring AFP (Apple Networking) Settings Configuring NFS Service Settings Configuring FTP Settings Configuring Advanced FTP Settings Enabling Service Discovery Settings Enabling the UPnP Discovery Service Enabling the Bonjour Discovery Service Network Recycle Bin Management Configuring the Network Recycle Bin Deleting All Files in the Network Recycle Bin Restricting Access to the Network Recycle Bin myQNAPcloud Getting Started Account Setup Creating a QNAP ID With Email or Phone Number Registering a Device to myQNAPcloud Installing myQNAPcloud Link Overview Configuring UPnP Port Forwarding Configuring DDNS Settings Restarting DDNS Service Configuring Published Services Enabling myQNAPcloud Link Configuring Device Access Controls Installing an SSL Certificate App Center Navigation Left Panel Toolbar Main Area App Management Viewing App Information Installing an App from App Center Installing an App Manually Updating an App Batch Updating Multiple Apps Enabling or Disabling an App Migrating an App Granting or Denying User Access to an App Uninstalling an App App Center Settings Adding an App Repository Configuring App Update Settings Digital Signatures Enabling Installation of Apps without Digital Signatures Licenses About QNAP Licenses License Types and Plans Validity Period License Portals and Utility Software Store License Center License Manager Buying a License Using QNAP ID License Activation Activating a License Using QNAP ID Activating a License Using a License Key Generating a License Key Activating a License Using a Product Key or PAK Activating a License Offline License Deactivation Deactivating a License Using QNAP ID Deactivating a License Offline License Extension Extending a License Using QNAP ID Extending a License Offline Using an Unused License Extending a License Offline Using a Product Key Upgrading a License Viewing License Information Recovering Licenses Transferring a License to the New QNAP License Server Deleting a License Multimedia HybridDesk Station (HD Station) Installing HD Station Configuring HD Station HD Station Applications Using HD Player in HD Station DLNA Media Server Enabling DLNA Media Server Configuring DLNA Media Server Media Streaming Add-on Configuring General Settings Configuring Browsing Settings Configuring Media Receivers Multimedia Console Overview Content Management Editing Content Sources Indexing Configuring Indexing Settings Thumbnail Generation Configuring Status Configuring Schedule Configuring Advanced Settings Transcoding Overview Background Transcoding On-the-fly Transcoding Settings Configuring Transcoding Resources Configuring Background Transcoding Settings Configuring Background Transcoding Folders Multimedia App Suite Configuring Multimedia Apps and Services Configuring Multimedia App Permissions QuLog Center Monitoring System Logs System Event Log System Access Logs Local Logs Local System Event Logs Local System Access Logs Viewing Online Users Creating a Custom Filter Tab for Local Device System Logs Creating a Custom Filter Tab for System Event Log Creating a Custom Filter Tab for Local System Access Log Local Log Settings Configuring Event Log Settings Configuring Access Log Settings Configuring Display Settings Removing Event Indicators QuLog Service Configuring Log Sender Settings Adding a Destination IP Address Editing a Destination IP Address Sending a Test Message Removing a Destination IP Address Configuring Log Reciever Settings Configuring Log Receiver General Settings Log Filter Configurations Configuring a Log Filter Criterion Editing a Log Filter Criterion Deleting a Log Filter Criterion Importing a Custom Filter Criterion Viewing and Managing Remote Logs Managing System Event Logs on the Log Receiver Managing System Access Logs on the Log Receiver Logging in a Sender Device Creating a Custom Filter Tab for System Event Log on a Sender Device Creating a Custom Filter Tab for System Access Log on a Sender Device Configuring Event Indicators on the Sender Device Notification Settings Configuring Notification Rule Settings Adding a Log Filter Editing a Log Filter Removing a Log Filter Notification Center Overview Notification Queue and History Queue History Configuring History Settings Service Account and Device Pairing Email Notifications Configuring an Email Notification Server Configuring an Email Server Account Using Browser Station SMS Notifications Configuring an SMS Notification Instant Messaging Notifications Pairing Notification Center with Skype Pairing Notification Center with Facebook Messenger Push Notifications Pairing Notification Center with a Mobile Device Pairing Notification Center with a Web Browser System Notification Rules Managing Event Notification Rules Creating an Event Notification Rule Creating an Alert Notification Rule Settings Enabling Send Notification Data to QNAP Disabling Send Notification Data to QNAP Global Notification Settings System Logs Malware Remover About Malware Remover Overview Running a Malware Scan Running a Scheduled Scan Settings Configuring Malware Remover Helpdesk Overview Configuring Settings Help Request Submitting a Ticket Remote Support Enabling Remote Support Extending Remote Support Disabling Remote Support Diagnostic Tool Downloading Logs Performing an HDD Standby Test Performing an HDD Stress Test Console Management Enabling Secure Shell (SSH) Enabling SSH on the NAS Enabling SSH on the NAS Using Qfinder Pro Accessing Console Management Accessing Console Management from Windows Accessing Console Management from Mac Logging In to Console Management Managing Existing Applications Activating or Deactivating a License Sorting and Filtering System Logs Showing Network Settings Restoring or Reinitializing the Device Rebooting the NAS Rebooting the Device Into Rescue Mode Rebooting the Device Into Maintenance Mode