Firmware Update Requirements

Your device must meet the following requirements to perform a firmware update:

Settings

Requirements

Hardware settings

  • A computer

    Important:

    A computer is required for updating the firmware manually or through Qfinder Pro.

  • Ethernet cables

    Important:

    QNAP recommends updating the firmware using wired Ethernet connections to ensure your network connection is reliable during firmware updates.

System reboot

QNAP recommends rebooting the NAS system before the firmware backup.

Administrator privileges

You must be a NAS administrator or have admin priveleges to update firmware.

Stop NAS operations

QNAP recommends stopping all other NAS operations before the firmware update. The NAS must be restarted for the firmware update to take effect and may disrupt ongoing NAS services or operations.

Device model name

Ensure you have the correct NAS model name. You can find the NAS model name using the following methods:

Firmware version

If you are updating the firmware using Manual Update or Qfinder Pro, ensure the selected firmware version is correct for your device model.