You can submit a Helpdesk ticket to receive support from QNAP. Helpdesk automatically collects and attaches device system information and system logs to your request to help the QNAP technical support team identify and troubleshoot potential issues.
Fields |
User Actions |
---|---|
Subject |
Specify the subject. |
Issue Category |
Select an issue category, and then select an issue. |
Issue Type |
Select an issue type. |
Operating System |
Select an operating system. |
Description |
Specify a short description for each issue. |
You can upload up to 8 attachments, including system logs.
Each file must be less than 5 MB.
Fields |
User Actions |
---|---|
Your Email Address |
Specify your email address. |
Phone number |
Specify your phone number. |
Customer type |
Select a customer type. |
Company name |
Specify your company name. Note:
This field only appears when you select Business User as the Customer type. |
Your timezone |
Select a timezone. |
Apply the changes to my profile in QNAP Account |
Click to apply your profile changes in QNAP Account. |
First name |
Specify your first name. |
Last name |
Specify your last name. |
Your location |
Select a location. |