Contents

Overview NAS Access Accessing the NAS Using a Browser Accessing the NAS Using Qfinder Pro Accessing the NAS Using Qmanager 2-step Verification Enabling 2-step Verification Logging in to QTS Using 2-step Verification Disabling 2-step Verification About QTS What's New in QTS 4.4.x QTS Navigation Task Bar Options Dashboard Main Menu Desktop Qboost Application Management Getting Started Storage & Snapshots QTS Flexible Volume Architecture Global Settings Storage Global Settings Disk / Device Global Settings Snapshot Global Settings Storage Disks Disk Types Disk Management Disk Status Disk Information Disk Actions Disk Health Information Disk Performance Tests Testing Disk Performance Manually Testing Disk Performance on a Schedule Secure Erase Securely Erasing a Disk Volumes Volume Types Thick, Thin, and Static Volumes Legacy Volumes The System Volume Volume Configuration Volume Configuration Examples Volume Creation Creating a Static Volume Creating a Thick or Thin Volume Volume Management Deleting a Volume Configuring a Volume Space Alert Volume File System Check Running a File System Check Manually Running a One-Time File System Check on a Schedule Volume Expansion Resizing a Thick or Thin Volume Expanding a Static Volume by Adding Disks to a RAID Group Expanding a Single Static Volume By Adding a New RAID Group Storage Pools Creating a Storage Pool Storage Pool Management Deleting a Storage Pool Configuring a Storage Pool Alert Threshold Storage Pool Status Storage Pool Expansion Expanding a Storage Pool by Adding Disks to a RAID Group Expanding a Storage Pool By Adding a New RAID Group Storage Pool Migration Storage Pool Migration Requirements Migrating a Storage Pool to a New NAS RAID RAID Types RAID Spare Disks Configuring a RAID Group Hot Spare Configuring an Enclosure Spare Disk RAID Bitmaps Creating a RAID Bitmap RAID Management Expanding a RAID Group by Replacing all Disks Changing the RAID Type of a RAID Group Recovering a RAID Group with an Error Status Recovering a RAID Group with a Degraded Status RAID Scrubbing Running RAID Scrubbing Manually Running RAID Scrubbing on a Schedule Self-Encrypting Drives (SEDs) Creating an SED Secure Storage Pool Creating an SED Secure Static Volume SED Storage Pool and Static Volume Actions Removing a Locked SED Storage Pool or Static Volume SED Erase Erasing a Disk Using SED Erase Expansion Units Expansion Unit Actions Expansion Unit Automatic Recovery Expansion Unit Recovery QNAP External RAID Devices About QNAP External RAID Devices QNAP External RAID Device Types Storage Modes Storage Configuration Creating a Storage Pool on a RAID Enclosure Creating a Storage Pool on a Drive Adapter Creating a Static Volume on a RAID Enclosure Creating a Static Volume on a Drive Adapter Configuring a RAID Enclosure as an External Storage Device QTS External RAID Management Migrating an External RAID Enclosure in NAS Storage Mode Manually Updating External RAID Device Firmware in QTS Configuring a Spare Disk External RAID Device Health RAID Enclosure Health Drive Adapter Health The Autoplay Menu QNAP JBOD Enclosures About QNAP JBOD Enclosures QNAP JBOD Enclosure Types QTS JBOD Management Updating JBOD Enclosure Firmware in QTS Expansion Units Expansion Unit Actions Expansion Unit Automatic Recovery Expansion Unit Recovery QNAP External RAID Devices About QNAP External RAID Devices QNAP External RAID Device Types Storage Modes Storage Configuration Creating a Storage Pool on a RAID Enclosure Creating a Storage Pool on a Drive Adapter Creating a Static Volume on a RAID Enclosure Creating a Static Volume on a Drive Adapter Configuring a RAID Enclosure as an External Storage Device QTS External RAID Management Migrating an External RAID Enclosure in NAS Storage Mode Manually Updating External RAID Device Firmware in QTS Configuring a Spare Disk External RAID Device Health RAID Enclosure Health Drive Adapter Health The Autoplay Menu QNAP JBOD Enclosures About QNAP JBOD Enclosures QNAP JBOD Enclosure Types QTS JBOD Management Updating JBOD Enclosure Firmware in QTS Qtier Qtier Benefits Qtier 2.0 IO Aware Qtier and SSD Cache Comparison Qtier Requirements NAS Requirements Tier Requirements Disk Requirements Qtier Creation Creating a Qtier Storage Pool Enabling Qtier in an Existing Storage Pool Qtier Management Qtier Statistics Qtier Status Qtier Tiering Schedule Configuring the Qtier Tiering Schedule Removing the Ultra-High Speed Tier Tiering On Demand Configuring Tiering On Demand Snapshots Snapshot Storage Limitations Snapshot Creation Taking a Snapshot Configuring a Snapshot Schedule Snapshot Management Snapshot Retention Policy Configuring a Snapshot Retention Policy Configuring Pool Guaranteed Snapshot Space Deleting Snapshots Snapshot Data Recovery Restoring Files and Folders from a Snapshot Reverting a Volume Reverting a LUN Restoring Files and Folders using Windows Previous Versions Snapshot Clone Cloning a Volume Cloning a Block-Based LUN Snapshot Replica Protection Levels Snapshot Replica Requirements Creating a Snapshot Replica Job Snapshot Replica Management Snapshot Replica Job Actions Snapshot Replica Options Data Recovery on a Source NAS Restoring Files and Folders from a Remote Snapshot Reverting a Volume Using a Remote Snapshot Reverting a LUN Using a Remote Snapshot Cloning a Volume from a Remote Snapshot Cloning a Block-Based LUN from a Remote Snapshot Data Recovery on a Destination NAS Snapshot Vault Restoring Files and Folders from a Snapshot Vault Cloning a Volume from a Snapshot Vault Cloning a Block-Based LUN from a Snapshot Vault Cache Acceleration Cache Acceleration Requirements Creating the SSD Cache Expanding the SSD Cache Configuring SSD Cache Settings Cache Missing Removing a Missing SSD Cache Removing the SSD Cache External Storage External Storage Device Actions External Storage Disk Actions External Storage Partition Actions Formatting an External Storage Partition VJBOD (Virtual JBOD) VJBOD Requirements VJBOD Limitations VJBOD Automatic Reconnection VJBOD Creation Creating a VJBOD Disk from a New LUN Creating a VJBOD Disk from an Existing LUN VJBOD Management Virtual JBOD Overview VJBOD Disk Actions Moving a VJBOD Disk to Another QNAP NAS VJBOD Cloud Installation VJBOD Cloud Requirements Installing VJBOD Cloud VJBOD Cloud Volume and LUN Creation Creating a VJBOD Cloud Volume Creating a VJBOD Cloud LUN Reattaching an Existing VJBOD Cloud Volume Reattaching an Existing VJBOD Cloud LUN Connecting to a VJBOD Cloud Service Overview Volume Actions LUN Actions Volume/LUN Connection Status Volume/LUN Connection Actions VJBOD Cloud Volume and LUN Recovery Recovering a VJBOD Cloud Volume or LUN Transfer Resources Transfer Resource Overview Transfer Resource Allocation Transfer Resource Usage Guidelines Configuring Total Transfer Resources Configuring Transfer Resources for a Volume or LUN Event Logs Licenses VJBOD Cloud Licensing Overview Purchasing VJBOD Cloud Licenses System Settings General Settings Configuring System Administration Settings Configuring Time Settings Configuring Daylight Saving Time Configuring Codepage Settings Configuring Region Settings Configuring the Login Screen Security Configuring the Allow/Deny List Configuring IP Access Protection Configuring Account Access Protection Certificate & Private Key Replacing the SSL Certificate and Private Key Downloading the SSL Certificate and Private Key Restoring the Default SSL Certificate and Private Key Configuring the Password Policy Hardware Configuring General Hardware Settings Configuring Audio Alert Settings Configuring Smart Fan Settings Backup Battery Unit (BBU) Configuring the Backup Battery Unit (BBU) Settings Configuring Expansion Cards Settings Power EuP Mode Configuring EuP Mode Wake-on-LAN (WOL) Enabling or Disabling Wake-on-LAN (WOL) Power Recovery Configuring the Power Recovery Settings Power Schedule Configuring the Power Schedule Firmware Update Checking for Live Updates Updating the Firmware Manually Updating the Firmware Using Qfinder Pro Backup/Restore Backing Up System Settings Restoring System Settings System Reset and Restore to Factory Default External Device USB Printer Configuring USB Printer Settings Creating a USB Printer Access List Uninterruptible Power Supply (UPS) NAS Behavior During a Power Outage Configuring the UPS Settings System Status System Logs System Event Logs System Connection Logs Online Users Syslog Client Management Resource Monitor Privilege Settings Users Default User Accounts Creating a Local User Creating Multiple Users User Account Lists Creating a TXT User File Creating a CSV User File Importing Users Exporting Users Modifying User Account Information Deleting Users Home Folders Enabling Home Folders User Groups Default User Groups Creating a User Group Modifying User Group Information Deleting User Groups Shared Folders Default Shared Folders Restoring Default Shared Folders Creating a Shared Folder Editing Shared Folder Properties Refreshing a Shared Folder Removing Shared Folders Snapshot Shared Folders Creating a Snapshot Shared Folder Migrating to a Snapshot Shared Folder ISO Shared Folders ISO Shared Folder Requirements Mounting an ISO File as a Shared Folder Shared Folder Permissions Editing Shared Folder Permissions Configuring Advanced Folder Permissions Conflicts in Shared Folder Permissions Folder Aggregation Creating a Portal Folder Modifying Portal Folder Information Deleting Portal Folders Importing Folder Trees Exporting Folder Trees Shared Folder Encryption Encrypting a Shared Folder Configuring Encryption Settings Unlocking a Shared Folder Shared Folder Access Mapping a Shared Folder on a Windows Computer Mounting a Shared Folder on a Mac Computer Mounting a Shared Folder on a Linux Computer Quota Enabling Quotas Editing Quota Settings Exporting Quota Settings Quota Conflicts Domain Security Active Directory (AD) Authentication Configuring AD Authentication Using the Quick Configuration Wizard Configuring AD Authentication Manually AD Server and Domain Names Enabling Trusted Domain Authentication LDAP Authentication Configuring LDAP Authentication LDAP Authentication Options AD and LDAP Management Managing AD and LDAP Users Managing AD and LDAP User Groups Domain Controller Enabling a Domain Controller Resetting a Domain Controller Default Domain User Accounts Creating a Domain User Creating Multiple Domain Users Domain User Account Lists Creating a TXT Domain User File Creating a CSV Domain User File Batch Importing Domain Users Modifying Domain User Account Information Deleting Domain Users Domain User Groups Default Domain User Groups Creating a Domain User Group Editing Domain User Groups Deleting Domain User Groups Computers Creating a Computer Account Modifying Computer Account Information Editing Computer Account Shared Folder Permissions Deleting Computer Accounts DNS Modifying DNS Settings Adding Domains Adding Records Deleting Domains or Records Back Up/Restore Backing Up Domain Controllers Restoring Domain Controllers Network & File Services Network Access Service Binding Configuring Service Binding Proxy Configuring the Proxy Server Settings Service Ports Win/Mac/NFS Microsoft Networking Configuring Microsoft Networking Apple Networking Configuring Apple Networking NFS Service Enabling the NFS Service Telnet/SSH Configuring Telnet Connections Configuring SSH Connections Editing SSH Access Permissions SNMP Configuring SNMP Settings SNMP Management Information Base (MIB) Downloading the SNMP MIB Service Discovery UPnP Discovery Service Enabling the UPnP Discovery Service Bonjour Enabling Bonjour Network Recycle Bin Configuring the Network Recycle Bin Deleting All Files in the Network Recycle Bin Restricting Access to the Network Recycle Bin File Station Overview About File Station System Requirements Supported File Formats Parts of the User Interface Left Panel Left Panel Tasks Volume Icons Toolbar Settings Modifying General Settings Modifying File Transfer Settings Modifying Multimedia Settings Modifying Document Settings Modifying Third-party Service Settings File Operations Uploading a File Downloading a File Opening a File Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension Opening a Text File Using Text Editor Viewing a File in Google Docs Viewing a File in Microsoft Office Online Opening Image Files Using Image2PDF Viewing File Properties Modifying File Permissions Sorting Files Copying a File Moving a File Renaming a File Deleting a File Restoring a Deleted File Mounting an ISO File Unmounting an ISO File Compressing a File Extracting Compressed Files or Folders Sharing a File or Folder by Email Sharing a File or Folder on a Social Network Sharing a File or Folder Using Share Links Sharing a File or Folder with a NAS User Playing an Audio File Playing a Video File Playing a Video File Using CAYIN MediaSign Player Opening a 360-degree Image or Video File Streaming to a Network Media Player Adding a File to the Transcoding Folder Canceling or Deleting Transcoding Viewing Transcode Information Folder Operations Uploading a Folder Uploading a Folder Using Drag and Drop Viewing Folder Properties Viewing Storage Information Modifying Folder Permissions Viewing Qsync Folders Managing Share Links Viewing Files and Folders Shared with Me Creating a Folder Copying a Folder Creating a Desktop Shortcut Adding a Folder to Favorites Removing a Folder from Favorites Compressing a Folder Deleting a Folder Creating a Shared Folder Creating a Snapshot Shared Folder Sharing Space with a New User Adding a Folder to the Transcoding Folder Canceling or Deleting Transcoding Locking or Unlocking an Encrypted Shared Folder Keeping a Folder or a File in Reserved Cache Removing a Folder from Reserved Cache myQNAPcloud Getting Started Account Setup Creating a QNAP ID With Email or Phone Number Registering a Device to myQNAPcloud Installing myQNAPcloud Link Overview Configuring Port Forwarding Configuring DDNS Settings Configuring Published Services Enabling myQNAPcloud Link Configuring Device Access Controls Installing an SSL Certificate App Center Overview Left Panel Toolbar Main Area App Operations Viewing App Information Installing an App from App Center Installing an App Manually Updating an App Batch Updating Multiple Apps Enabling or Disabling an App Migrating an App Granting or Denying User Access to an App Uninstalling an App App Center Settings Adding an App Repository Configuring App Update Settings Digital Signatures Enabling Installation of Apps without Valid Digital Signatures Network & Virtual Switch About Network & Virtual Switch Basic and Advanced Mode Overview Interfaces IP Address Configuring IPv4 Settings Configuring IPv6 Settings DNS Configuring DNS Settings Virtual LANs (VLANs) Adding an Interface to a VLAN Port Trunking Configuring Port Trunking System Default Gateway Configuring the System Default Gateway USB QuickAccess Enabling USB QuickAccess Configuring the USB QuickAccess IP address Configuring USB QuickAccess Authentication Wi-Fi Enabling Wi-Fi Connecting to a Wireless Network Connecting to a Captive-Portal-Enabled Wireless Network Using Browser Station Connecting to a Captive-Portal-Enabled Wireless Network Using Qfinder Pro Adding a Wireless Network Connection Messages Thunderbolt Thunderbolt to Ethernet (T2E) Enabling T2E with Qfinder Pro Enabling T2E on macOS Virtual Switches Creating a Virtual Switch in Basic Mode Creating a Virtual Switch in Advanced Mode Creating a Virtual Switch in Software-defined Switch Mode DHCP Server Creating a DHCP Server RADVD Creating an RADVD Server Route Creating a Static Route DDNS Adding a DDNS Service iSCSI & Fibre Channel Storage Limits iSCSI Storage Limits Fibre Channel Storage Limits iSCSI & Fibre Channel Global Settings LUNs QTS LUN Types Creating a Block-Based LUN Creating a File-Based LUN iSCSI Getting Started with iSCSI iSCSI Performance Optimization iSCSI Storage iSCSI LUNs Mapping a LUN to an iSCSI Target iSCSI LUN Actions iSCSI LUN Status iSCSI Targets Creating an iSCSI Target Editing iSCSI Target Settings iSCSI Target Actions iSCSI Target Status iSCSI ACL Adding an iSCSI LUN Masking Policy Editing an iSCSI LUN Masking Policy Deleting an iSCSI LUN Masking Policy iSCSI Target Authorization Configuring an iSCSI Target's Authorized Initiators List Disabling iSCSI Target Authorization QNAP Snapshot Agent Snapshot Agent Server List Remote Disk Remote Disk Limitations Adding a Remote Disk Remote Disk Actions Fibre Channel FC Ports Fibre Channel Port Groups Creating a Fibre Channel Port Group Mapping a LUN to a Fibre Channel Port Group Fibre Channel Port Actions Fibre Channel Port Status Fibre Channel Port Binding Configuring Fibre Channel Port Binding FC Storage Fibre Channel LUN Masking Configuring Fibre Channel LUN Masking Fibre Channel LUN Actions Fibre Channel LUN Status FC WWPN Aliases Adding WWPNs Configuring a WWPN Alias Removing a WWPN Alias Exporting a List of WWPN Aliases Importing a List of WWPN Aliases LUN Import/Export Creating a LUN Export Job Importing a LUN from an Image File LUN Import/Export Job Actions LUN Import/Export Job Status SSD Profiling Tool SSD Over-Provisioning SSD Extra Over-Provisioning SSD Over-Provisioning Tests Creating an SSD Over-Provisioning Test Review Test Reports Test Report Actions Test Report Information Settings Multimedia HybridDesk Station (HD Station) Installing HD Station Configuring HD Station HD Station Applications Using HD Player in HD Station DLNA Media Server Enabling DLNA Media Server Configuring DLNA Media Server Media Streaming Add-on Configuring General Settings Configuring Browsing Settings Configuring Media Receivers Multimedia Console Overview Content Management Editing Content Sources Indexing Configuring Indexing Settings Thumbnail Generation Configuring Status Configuring Schedule Configuring Advanced Settings Transcoding Overview Background Transcoding On-the-fly Transcoding Settings Configuring Transcoding Resources Configuring Background Transcoding Settings Configuring Background Transcoding Folders Multimedia App Suite Configuring Multimedia Apps and Services Configuring Multimedia App Permissions Notification Center Overview Notification Queue and History Queue History Configuring History Settings Service Account and Device Pairing Email Notifications Configuring an Email Notification Server Configuring an Email Server Account Using Browser Station SMS Notifications Configuring an SMS Notification Server Instant Messaging Notifications Pairing Notification Center with Skype Pairing Notification Center with Facebook Messenger Pairing Notification Center with a Web Browser Push Notifications Push Notification Center with a Mobile Device Pairing Notification Center with a Web Browser System Notification Rules Event Notifications Creating an Event Notification Rule Alert Notifications Creating an Alert Notification Rule Settings Enabling Send Notification Data to QNAP Disabling Send Notification Center Data to QNAP Global Notification Settings System Logs Licenses About QNAP Licenses License Types and Plans Validity Period License Portals and Utility Software Store License Center License Manager Buying a License Using QNAP ID License Activation Activating a License Using QNAP ID Activating a License Using a License Key Generating a License Key Activating a License Using a Product Key or PAK Activating a License Offline License Deactivation Deactivating a License Using QNAP ID Deactivating a License Offline License Extension Extending a License Using QNAP ID Extending a License Offline Using an Unused License Extending a License Offline Using a Product Key Upgrading a License Viewing License Information Recovering Licenses Transferring a License to the New QNAP License Server Deleting a License Malware Remover About Malware Remover Overview Running a Malware Scan Running a Scheduled Scan Settings Configuring Malware Remover Helpdesk Overview Configuring Settings Help Request Submitting a Ticket Remote Support Enabling Remote Support Extending Remote Support Disabling Remote Support Diagnostic Tool Downloading Logs Performing an HDD Standby Test Performing an HDD Stress Test