Enabling Remote Support

  1. Open Helpdesk.
  2. Go to Remote Support.
  3. Specify your ticket ID.
  4. Specify your email address.
  5. Click Enable Remote Support.

    The QNAP Helpdesk Terms of Service window appears.

  6. Click I agree to these Terms of Service.
  7. Click Agree.

    The Enable Remote Support window appears.

    Note:

    Steps 6 and 7 are required only when the user enables Remote Support for the first time.

  8. Click Confirm.

    Helpdesk creates a private key and temporary account.

Parent topic: Remote Support