Submitting a Ticket

You can submit a Helpdesk ticket to receive support from QNAP.

  1. Open Helpdesk.
  2. Go to Help Request.
  3. Sign in with your QNAP ID.
  4. Specify the ticket details.

    Field

    User Action

    Subject

    Specify the subject.

    Issue Category

    Select an issue category, and then select an issue.

    Issue Type

    Select an issue type.

    Operating System

    Select an operating system.

    Description

    Specify a short description for each issue.
  5. Upload the attachments.
    1. Optional: Select I am allowing QNAP Support to access my system logs.
    2. Upload screenshots or other related files.
      Note:

      • You can upload up to 8 attachments, including system logs.

      • Each file must be less than 5 MB.

  6. Specify the following information.

    Field

    User Action

    Your Email Address

    Specify your email address.

    Phone number

    Specify your phone number.

    Customer type

    Select a customer type.

    Company name

    Specify your company name.

    Note:

    This field only appears when Business User is selected in Customer type.

    Your timezone

    Select a timezone.

    Apply the changes to my profile in QNAP Account Center

    Click to apply the changes to your profile in the QNAP Account Center.

    First name

    Specify your first name.

    Last name

    Specify your last name.

    Your location

    Select a location.
  7. Optional: Select Apply the changes to my profile in QNAP Account Center.
  8. Click Submit.
Parent topic: Help Request